Refund policy

Returns & Refunds

Faniksa is operated by Trend Bazaar LLC, 1160 Brick House Ln, Lexington, KY 40509 (trendbazaarusa@gmail.com). Trend Bazaar LLC is responsible for customer service, returns and refunds for all Faniksa orders.

Damaged, defective, incorrect or incomplete items

Please contact us within 30 days of delivery with your order number and photos or a short video of the issue. Once verified, we'll send a free replacement or issue a full refund, including any shipping you paid, usually without requiring you to return the item. This reporting window helps us resolve issues quickly; it does not limit any warranty or other rights you have under applicable law.

Change-of-mind returns (30 days)

Unused, unopened items in their original packaging may be returned within 30 days of delivery.

Email us first to request a return authorization. Please don't send items without one.
Ship the item to the address we provide. Return shipping is the customer's responsibility; we recommend a tracked service.
After we receive and inspect the item, we'll refund the item price. Original shipping charges, if any, are not refundable.

Opened beauty and personal care items

For hygiene reasons, opened or used beauty and personal care products (including brushes, cleansing devices, makeup tools and hair accessories) can't be returned for change of mind. This does not affect your rights for defective items.

Lost or delayed shipments

If your tracking hasn't updated or your order hasn't arrived within the expected time, contact us. We'll investigate with the carrier and our fulfillment partner and, if the package is confirmed lost, reship or refund your order in accordance with applicable law.

Refund timing

Approved refunds are issued to your original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post the credit.

Your rights

Your eligibility for a refund, replacement or other remedy under this policy does not depend on whether any supplier or fulfillment partner reimburses us. Nothing in this policy limits or excludes any rights you have under applicable consumer protection laws.